Refund policy

Return & Refund Policy

At Honey and Muse Collective, we want you to love your purchase! All of our products are made-to-order with care, which means each item is created especially for you.

Returns & Exchanges

Due to the custom, made-to-order nature of our products, we are unable to accept returns or exchanges on items that have been produced to your specifications. Please review your order carefully before completing your purchase.

Damaged or Defective Items

We take great care in packaging and shipping your order. However, if you receive a damaged or defective item, please contact us within 7 days of delivery at honeyandmusecollective@gmail.comwith:

• Your order number
• Photos of the damaged or defective item
• A brief description of the issue

   

  We will review your claim and, if approved, provide a replacement at no additional cost.

  Wrong Item Received

  If you receive the wrong item, please contact us immediately at honeyandmusecollective@gmail.com within 7 days of delivery. We will arrange for a replacement to be sent to you at no additional cost.

  Order Cancellations

  Because production begins shortly after your order is placed, we can only cancel orders within 24 hours of purchase. Please contact us as soon as possible if you need to cancel your order.

  Contact Us

  If you have any questions about our return policy, please reach out to us at honeyandmusecollective@gmail.com. We're here to help!